Refund & Cancellation Policy

GrabUrPass is a technology platform. Payments made through a published form are transactions between the payer (respondent) and the form owner. Any refund, cancellation, or dispute regarding what you paid for must be directed to the form owner first, as they are responsible for delivering the goods or services sold through their forms.

When a transaction is refunded in full through the platform, the GrabUrPass platform commission deducted on that transaction is also reversed. For partial refunds, the commission is adjusted proportionally where supported by the payment gateway. Commission reversals are credited back to the form owner's settlement balance.

• Contact the form owner directly using the contact details shown on the form or receipt.
• If the form owner is unresponsive or you believe the transaction is fraudulent, email graburpass@gmail.com with your transaction ID, payment date, and amount.
• You may also raise a dispute with your bank or card issuer through the payment gateway's chargeback process.

Approved refunds are initiated promptly and typically reflect in the payer's original payment method within 5–7 business days, depending on the bank or payment provider. GrabUrPass is not responsible for delays caused by banks or card networks after the refund has been initiated.

If you have a paid GrabUrPass subscription, you may cancel it at any time from your account settings. Cancellation takes effect at the end of the current billing period; amounts already paid for the current period are non-refundable except where required by law.

Credits are only used when the AI succeeds; if a request fails, the credit is returned to your balance automatically. Credit packs and the Pro plan are digital goods that are delivered immediately. Credits expire as described in our Terms (free monthly credits at the end of the month, packs after 30 days, and Pro credits at the end of the plan month), and expired credits are not refundable.

If you have not used any credit from a purchase, you may ask for a refund of that purchase within 7 days by emailing graburpass@gmail.com with your payment ID. Once any credit from a purchase has been used, that purchase is non-refundable, except where required by law or where you were charged in error (for example a duplicate payment). Approved refunds go back to the original payment method through our payment gateway and remove the matching credits from your balance.

For refund-related questions, email graburpass@gmail.com or call +91 9946846101, or visit our Contact page.